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Digitalisation of Service processes in Facility Management - Challenges for European universities and companies regarding digital education and scientific exchange

Funder: European CommissionProject code: 2019-1-DE01-KA203-005058
Funded under: ERASMUS+ | Cooperation for innovation and the exchange of good practices | Strategic Partnerships for higher education Funder Contribution: 273,860 EUR

Digitalisation of Service processes in Facility Management - Challenges for European universities and companies regarding digital education and scientific exchange

Description

Today´s industrial world focusses on the digital transformation – not only in a national context but also in respect of an international applicability/tranferability. Whereas companies and organizations focus on the digitalisation of their core business processes, the discipline of Facility Management has to mirror digitalisation into the area of support processes/facility service processes. Current studies [e.g. Lünendonk 2018] revealed that digitized facility service provision is largely able to generate added value as it supports the recipient to implement optimized processes as well. From a European perspective, different levels of development in the digitalisation of facility service provision may hamper the transferability of solutions in digitalisation in the field of FM. In this context, universities try to answer the question how to educate the Facility Managers of tomorrow to meet the upcoming demands of internationalisation and digitalisation in the field of Facility Management. All partner universities have different experiences with digitalisation in FM and the development of FM-specific curricular. During this project, they want to develop whorkshops for professors and teaching staff on digitalization of service process in FM that includes modern – digitized - teaching and learning methods as well. All in all, the project focuses on the one hand to implement workshops on innovations in Facilities Management for teaching staff by using the platform Euro FM. The impact will be to merge European research in FM, harmonize it and to insure a unique development. On the other hand, they want to provide the content of these workshops to other service industries as well as to companies to profit from an extended exchange of knowledge. Finally, the project should be regarded from three perspectives: - Extending and strengthening international exchange to develop European digital solutions in context of an increasing competition - Enlarging the use of digital learning methods in the workshops and encouraging professors to use them during their lectures - Developing new concepts on the digitalization of service process management in FM and transfer it to other branches in context of the European environment aims and the digitalization strategy Aims /Tasks: - Publishing a study on trends and status of digitalisation in Facility Management (in the countries represented in the project) and their impact on future qualifications and skills of Facility Managers. - Creating a new curricular for digitalisation of services processes in Facility Management that will be implemented by all participating universities - Development of training workshops for professors and academic staff to integrate digital methods in their lectures and to include the new curricular - Implementation of new teaching and learning materials - Dissemination of the new curricular throughout the member universities within national and international FM industry networks/associations (Multiplier Events) - Possible events with students: Hackathon, summer school, long distance courses, exchanges to use the new curricular and the digital methods - Final publication: All experiences of the different events, the study’s results and the curricular will be merged and published.Deliberately developed activities in the fields of - project Management- research and development- learning, teaching and training- communication and disseminationwill contribute to achieving project objectives and do disseminating planned results successfully.

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