The Framework for FrontOffice Employees Development
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<< Objectives >>The main objective of the project is to create a comprehensive platform for training front-office staff during onboarding or for the unemployed, disabled people or people with disadvantages while gaining general knowledge to be able to work in the hospitality industry on an operations level.<< Implementation >>IO 1 - E-book - Comprehensive framework for FO employees training and developmentIO 2 - E-book - The basics of FO operations - The overview of FO terminologyIO 3 - Workshop - How to train FO employees comprehensively? - NITRAIO 4 - E-book - Training communication scenarios for FO trainingIO 5 - Video Guide - Basic FO activities in the specific hotel management systemIO 6 - Workshop - Communication scenarios and hard skills - PRAGUE<< Results >>Effective tool for the employers who are targeting the unqualified and disabled people to work within the hospitality industry but needs the speedy onboarding and reduction of time and costs connected to staff training and development
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